Why Should You Get Your Car Serviced at the Dealership?

Every vehicle needs regular maintenance to keep running longer and at optimum levels. Routine maintenance and servicing also help you detect issues early enough so that you can fix and avoid costly repairs down the road.

While every driver knows the benefits of regular maintenance, where to take the car for servicing is always a hot topic in many car forums. Those who prefer independent mechanics and national chain repair shops do so typically due to lower costs. However, is it the best for your car? The dealership where you purchased your car or any other that sells and services your vehicle's make remains the most reliable place to service your car. Wondering why? Here are a few of the reasons.

Expertise and specialized training

The most compelling reason to get your car serviced at a dealership is because technicians at a dealership have vehicle-specific expertise. They undergo rigorous training programs specific to the brand they service and earn certifications directly from vehicle manufacturers. This means they are intimately familiar with the intricacies of your car.

They also stay updated with the latest service techniques, technology, and tools. This is because manufacturers regularly update training programs to reflect new advancements in automotive technology.

It's almost impossible to find a technician specializing in a certain type of car in a regular repair shop. They are usually general mechanics.

Genuine parts and quality assurance

When your car is serviced at a dealership, you are guaranteed the parts used are OEM. However, is this important? OEM stands for Original Equipment Manufacturer. These parts are usually made by the manufacturer or made for the manufacturer to their specification by a third-party company. This means they are the same as the original parts.

When a technician uses OEM parts, you are guaranteed that your car will maintain its original factory condition. Moreover, most vehicle warranties require replacement to be made with OEM parts.

Unfortunately, if you go to an independent mechanic or repair shop, they will most likely provide aftermarket or universal parts. While they are cheaper, they are less efficient than OEM parts, and you will void your car warranty, which can lead to higher costs down the line.

Advanced diagnostic tools

Modern vehicles rely heavily on sophisticated software for everything from engine performance to safety features. Technicians usually need advanced diagnostic tools to detect issues with the software. Unfortunately, these tools are expensive, and it's almost impossible for independent auto shops to have vehicle-specific ones. Instead, they usually have generic tools that diagnose issues with any vehicle.

Dealerships, on the other hand, are equipped with advanced diagnostic tools and equipment often specific to the vehicle brand they service. These tools allow technicians to accurately diagnose and address issues that are not easily detectable with generic equipment. For instance, your vehicle's ECM or ECU has model-specific codes that a technician will read with a specialized diagnostic tool to get the most accurate diagnosis possible.

Additionally, dealers can access the latest software updates and technical service bulletins issued by manufacturers. When your car gets serviced at a dealership, you are guaranteed its software is up-to-date, improving performance and safety.

Save money

Most people avoid going to the dealership to service their car to save money. This is understandable, as independent auto shops usually charge lower prices than dealerships. What they don't realize is that some of the services they pay for are covered by the manufacturer's warranty or an extended warranty by the dealership. When you service your car at a dealership, you can take full advantage of these warranties and save money on expensive repairs.

Additionally, most dealerships frequently offer service plans or maintenance packages that provide scheduled services at a discounted rate. These plans are tailored to your specific vehicle model and driving habits. When you take advantage of these plans, you make routine maintenance more convenient and cost-effective.

Comprehensive vehicle history and records

When your car is serviced at a dealership, all maintenance and repairs are recorded in a centralized database. This comprehensive service history is invaluable, especially if you plan to sell your vehicle in the future. Prospective buyers often view a detailed dealership service record as a sign that the car has been well cared for.

Up-to-date recall information and service campaigns

Dealerships are immediately notified of any recalls or service campaigns issued by the manufacturer. When you service your car at the dealership, you can be sure that any recall work will be completed promptly and correctly. This means your vehicle remains safe and compliant with all regulations. That said, your car manufacturer will notify you by mail if your car is affected by a recall.

Customer convenience and satisfaction

Vehicle repairs are stressful and time-consuming. You are not sure how long it will take for the car to be repaired, and the inconvenience of not having your car is something else. Luckily, most dealers usually provide quick shuttle services to make the process more convenient. Some luxury car dealers even offer loaner vehicles to help you move around if your car needs to stay in their lot for an extended period.

If the service takes a shorter period, they usually provide comfortable waiting areas with Wi-Fi, refreshments, and entertainment to relax or catch up on work. These services are not usually available at independent repair shops.

Dealerships understand your vehicle's unique needs

Every car brand has its own set of unique characteristics, quirks, and common issues. Dealerships specialize in the vehicles they sell, meaning their technicians understand your car's specific needs. This brand-specific knowledge ensures that your vehicle receives the best possible care.

They also directly access the manufacturer's resources, including technical support and engineering teams. If a particularly complex issue arises, dealership technicians can consult with the manufacturer to find a solution, something that independent shops may not be able to offer.

Certified pre-owned programs

Getting your car serviced at a dealership can be beneficial if you eventually trade in the vehicle. A consistent service history with them can make qualifying for the dealership's Certified Pre-Owned (CPO) program easier. CPO vehicles are usually in higher demand and command higher prices in the used car marketplace. This way, you get a better return on your investment.

Can you take your car to any dealership for servicing?

Yes, you can take your car to any dealership for servicing. You don't have to stick with the dealership that sold you the car. However, keep the following things in mind before taking your car to any dealership for servicing.

• It is better to visit a dealership that sells and services your car's specific make. The technicians are well versed with the type of car, and the dealership has brand-specific diagnostic tools and OEM parts. For instance, taking a Mercedes to a Toyota dealership doesn't make sense. That said, they might still be able to perform basic maintenance, such as oil changes or tire rotations.
• Choose a dealership authorized to perform warranty work for your vehicle's make if your car is still under warranty. You may have to pay out of pocket if you go to a dealership that doesn't service your brand.

Conclusion

Despite independent repair shops offering lower prices, dealerships provide a level of service that is difficult to match. The long-term benefits of getting your car serviced at the dealership, which include maintaining your car's warranty, protecting its resale value, and ensuring your vehicle receives the most up-to-date care, make the dealership a wise choice for any car owner.

Remember that while auto insurance doesn't generally cover regular car maintenance and servicing, it offers protection for various scenarios, such as fire, theft, vandalism, and natural disasters. Review your policy to see what coverage you have, and consult your auto insurance provider if you have any questions.